Refund Policy
Absolutely! Here is a clear and professional Refund & Return Policy tailored for your Shopify store Verlaxa, based on your shipping timeframe and dropshipping model:
đ Refund & Return Policy
At Verlaxa, customer satisfaction is our priority. While we do our best to ensure smooth delivery and product quality, we understand that issues may arise. Please read our policy carefully before making a purchase.
 Returns
Since our products are shipped directly from third-party suppliers, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect.
If you received a faulty or wrong product, you must contact us within 7 days of delivery at support@verlaxa.com with:
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Your order number
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Clear photos or video of the item
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A brief description of the issue
Refunds
We offer refunds in the following cases:
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The item arrived damaged or defective
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You received the wrong item
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Your order did not arrive after 45 business days from the purchase date (lost in transit)
Once your request is reviewed and approved, your refund will be processed to your original payment method. It may take 5â10 business days to reflect, depending on your bank.
Non-Refundable Situations
We do not issue refunds in these cases:
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Buyerâs remorse (e.g., you no longer want the item)
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Delays in delivery within the 17â37 business day window
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Orders placed with incorrect address information
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Items damaged due to misuse or mishandling
 Cancellations
Orders can only be cancelled within 12 hours of purchase. Once an item is processed and shipped, it cannot be cancelled.
 Contact Us
If you have any concerns or believe youâre eligible for a refund, please email our support team at:
support@verlaxa.com
Weâre here to help â and we appreciate your understanding.